Little Zebra Early Learning respects the privacy of children, families, team members and visitors to our website. We are committed to handling personal information responsibly and transparently in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply. OAIC

The information we collect

We may collect personal information when you contact us, book a tour, make an enquiry, enrol your child, communicate with one of our services or otherwise interact with Little Zebra.

Depending on the nature of your interaction, this may include:

• your name, phone number, email address and residential address
• your child’s name, date of birth and care requirements
• preferred days, start dates and service preferences
• information you provide about your family or circumstances
• information relating to health, allergies, medical conditions, dietary requirements or additional support needs
• authorised nominee and emergency contact information
• correspondence, enquiries, feedback or complaints
• information required for enrolment, funding, regulatory or operational purposes.

Some of this information may be considered sensitive information under Australian privacy law and will only be collected where reasonably necessary and permitted by law.

How we collect information

We generally collect personal information directly from you, including through:

• website enquiry and tour booking forms
• telephone calls and email
• enrolment forms and service documentation
• conversations with our educators and team members
• Storypark, Xap and other systems used to communicate with families or manage enrolments and care
• events, surveys or feedback forms.

We may also receive personal information from another person where appropriate, such as a parent or guardian, authorised nominee, government agency or other service provider.

Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries and arrange centre tours
• manage enrolments, waitlists and attendance
• provide early learning and care services
• communicate with families about their child and the service
• support children’s health, safety, wellbeing and individual needs
• administer fees, Child Care Subsidy and kindergarten funding where applicable
• meet our legal, regulatory and record-keeping obligations
• improve our services, website and family experience
• respond to feedback, concerns or complaints.

We generally use personal information for the purpose for which it was collected, or for a related purpose where permitted by law. OAIC

Website forms and Xap

Enquiries and tour bookings submitted through the Little Zebra website may be sent to Xap, our childcare management and enquiry system, so that our teams can respond to your enquiry, arrange a tour and manage your relationship with the relevant service.

Information submitted through our website forms may also be processed by service providers that support the operation, hosting, security and administration of our website.

We only share personal information with third parties where reasonably necessary for our operations, where required or authorised by law, or where you have otherwise consented.

Storypark and family communication

Little Zebra uses platforms such as Storypark and Xap to communicate with families and share information relating to children’s care, learning and experiences.

The information made available through these platforms is managed in accordance with our own privacy obligations and the privacy and security practices of the relevant platform provider.

Website analytics and cookies

Our website may use cookies and analytics technologies, including services such as Google Analytics, to help us understand how visitors use the website and improve its performance and content.

This may include information such as:

• browser and device type
• pages viewed
• approximate location
• referring website
• dates and times of visits
• interaction with website features.

We do not intentionally send personally identifying information from our enquiry forms to our website analytics tools.

You can usually control or disable cookies through your browser settings, although some website functionality may be affected.

Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• Little Zebra team members and related entities
• software, technology, hosting and communications providers
• childcare management and family communication platforms
• professional advisers and service providers
• government departments, regulators or funding bodies
• emergency services, health professionals or other parties where required to protect a child or another person
• other parties where required or authorised by law.

We do not sell personal information.

Overseas disclosure

Some technology and service providers used by Little Zebra may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with applicable Australian privacy requirements.

Because service providers and data-hosting arrangements can change, you may contact us if you would like more information about the countries in which your personal information may be stored or processed.

Keeping information secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include appropriate physical, administrative and technical safeguards, access controls and the use of reputable third-party systems.

Where personal information is no longer required and there is no legal requirement to retain it, we take reasonable steps to securely destroy or de-identify it. The APP framework includes obligations relating to information security and the destruction or de-identification of information that is no longer required. OAIC

Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request.

In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will explain the reason where required.

Australian privacy law provides rights relating to access and correction of personal information. OAIC

Privacy concerns and complaints

If you have a question or concern about how Little Zebra has handled your personal information, please contact us.

We will review your concern and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Evolve Early Education Pty Ltd
Email: operations@evolveedu.com.au

You can also contact your Little Zebra service directly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or information-handling practices.

The current version will always be published on our website.